Joyce Ruben Boadita
Guest Experience Operations Associate @Mars
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WORK HISTORY
Guest Experience Operations Associate @Mars
London, GB
Partnered with business operations to align commercial performance and client satisfaction,contributing to 100% improvement in sales KPIs and enhanced client engagement.• Supported internal performance tracking and operational analysis through Excel-baseddashboards to identify sales trends and performance metrics• Managed cross-functional coordination between sales, logistics, and compliance to ensureadherence to process standards, risk controls, and audit readiness.• Trained and onboarded new associates, improving operational efficiency by 15% andstrengthening teamwork across departments
EDUCATION
SR College of Professional Studies
Bachelor of Business Administration - BBA
University of Liverpool
Master's degree
ABOUT JOYCE RUBEN BOADITA
Detail-oriented operations and client services professional with experience across financial services, business development, and retail operations. My background spans stakeholder management, process optimization, data analysis, and cross-functional collaboration — skills I’ve applied to improve efficiency, support commercial performance, and enhance client satisfaction in fast-paced environments.I hold a Master’s in International Business from the University of Liverpool, where my dissertation focused on resilience in supply chain logistics — exploring how companies build agility, anticipate disruptions, and optimize material flows. This research strengthened my passion for supply chain strategy and inspired my career transition into material planning and operations roles.At Mars Inc, I’ve contributed to operational performance by supporting business processes, improving sales KPIs, and coordinating between logistics, sales, and compliance teams. Earlier in my career, I supported digital onboarding, risk control, and workflow optimization projects in the financial services sector, delivering measurable efficiency gains.I’m particularly passionate about building resilient, data-driven, and collaborative supply chains that balance cost, service, and sustainability. I’m now seeking opportunities to leverage my analytical skills, operational experience, and academic expertise in a supply planning or operations-focused role — contributing to impactful solutions in global supply chains
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