Joyce Rivera
Customer Solutions
- Role
- Customer Solutions Specialist at Nest New York
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
Experience
Customer Solutions Specialist
Sep 2021 — Present
Answering a high volume of calls, tickets, and chats. Duties included placing orders, locating packages, and answering questions for customers. Averaging over 100 interactions per day, fully remote. Respond to client\'s requests for order status and questions via email, chat, and phone on Gorgias. Create and process returns/exchanges for clients\' orders via Shopify as well as generate return shipping labels using FedEx or Happy Returns.
Education
King's College
Viola Performance
1997 — 1998
Baltimore International College
Cooking & Baking
1999 — 2000
Skills
- Microsoft Word & Excel
- Decision Logic
- Menu Link
- Aloha
- Avero
- Iq Back Office
- Micros
- Guest Metrics
- Menu Development
- Catering
- Fine Dining
- Culinary Skills
- Food & Beverage
- Restaurants
- Food
- Banquets
- Recipes
- Cooking
- Restaurant Management
- Hospitality
- Sanitation
- Hospitality Management
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