Joyce McDonald

Senior Director, Business Data Domains Technology @Liberty Mutual Insurance

Portsmouth, NH, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2025 — Present

Senior Director, Business Data Domains Technology @Liberty Mutual Insurance

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Boston, MA, US

Responsible for the Distribution, Underwriting, Operations, Surety, and Claims Data Technology domains, for Global Risk Solutions business segment. Our organization is embarking on a multi-year effort to enhance our data capabilities, reduce technical debt, and improve overall efficiency. By implementing a data marketplace and aligning our strategic data initiatives with the North Star Architecture, we aim to create a robust data environment that supports our business priorities and enables informed decision-making.

EDUCATION

N/A

University of Massachusetts Lowell

Masters of Technology - Candidate

N/A

UNH Peter T. Paul College of Business and Economics

Bachelor of Science (BS), Major Business Administration, Minor Economics

SKILLS

Customer ServiceProcess ImprovementSalesAccount ManagementMicrosoft OfficeBankingManagementLeadershipMarketingAnalysisSalesforce.comTrainingStrategic PlanningFinancial AnalysisNew Business DevelopmentTeam BuildingNegotiationSales ManagementTime ManagementMicrosoft ExcelCustomer SatisfactionHuman Centered DesignLean ManagementCustomer Relationship Management (Crm)Information TechnologyOperations ManagementBusiness Analysis

ABOUT JOYCE MCDONALD

As Sr. Director, Business Data Domain Technology for Global Risk Solutions, my organization enables market-differentiating data-driven decision making by creating easy to use data products, enabling robust data insights, and enabling industry leading AI and Gen AI capabilities. I have several years of technical engineering leadership experience at Liberty Mutual, where I have led high-functioning teams to deliver market-differentiating technology and services.My core competencies include customer relationship management, process improvement, new business development, and talent development. I am a certified lean management system coach and a SAFe 4.0 practitioner, and have several technical certifications. I use these frameworks to optimize the value stream and drive continuous improvement across the organization. I am passionate about building collaborative partnerships to align talent strategy and technology with business outcomes, and creating an environment where empowered, highly-functioning teams can feel inspired to do their best work.

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Joyce McDonald — Senior Director, Business Data Domains Technology at Liberty Mutual Insurance in Portsmouth, NH, US | Unifers