Joyce Joseph

Sr Solution Delivery Manager @[24]7.ai

CA

Lead full lifecycle delivery of GenAI-powered chatbot and IVR solutions, integrating platforms such as Apple Business Chat, Google Business Messages, and enterprise CTI systems. Ensure deployments meet performance, quality, and security standards. • Act as a Practice Lead to identify areas for improvement, leverage GenAI and other product capabilities, and drive enhanced client satisfaction. Evaluate emerging AI tools, frameworks, and methods to improve delivery efficiency and innovation across implementations. • Partner with business and technical teams to identify high-impact AI and automation use cases, define adoption roadmaps, and align implementations with organizational goals. Expand AI adoption for existing clients to maximize business value. Collaborate with Product Managers to enhance roadmaps. • Oversee solution architecture, integrations, and design documentation (BRD/FRD). Serve as a trusted technical advisor to clients and internal stakeholders, translating business objectives into scalable technical solutions and ensuring seamless execution. • Manage project budgets, track financial metrics, and optimize team utilization to ensure efficient and profitable delivery. • Utilize cloud platforms (GCP, Azure) for scalable AI deployments. Implement best practices for data protection, InfoSec compliance, and handling of personally identifiable information (PII). • Collaborate with BPO Operations teams to implement GenAI product solutions that improve customer experience and optimize Partner with Pre-Sales teams to demo GenAI product solutions to prospects, demonstrating technical feasibility and business value.

Sikkim Manipal University - Distance Education

Master of Business Administration (M.B.A.)

St Josephs Indian High School, Bangalore

Bachelor's degree