Joyce Harshada

About Joyce Harshada

With 3 years of experience, I have developed and optimized ETL pipelines on Google Cloud Platform using tools like Cloud SQL Connector, DataProc, and BigQuery, improving storage and query performance. I implemented automated workflows with Cloud Composer and Python DAGs, and designed Geospatial Datapack generation processes. Additionally, I created an ensemble machine learning model for spam detection, boosting accuracy by 16%. I also reviewed user-generated content for policy compliance and collaborated closely with stakeholders to meet project objectives.

Experience

1. Servicenow Developer

   U.S. Bank

   Sep 2023 — Present · Newark, DE, US

   Designed and customized ITSM, CSM, FSM, HRSD, CMDB, and Asset Management modules to align with client-specific requirements, leading to a 25% improvement in operational efficiency.• Developed complex Script Includes and scripted REST APIs for efficient data transfer between third-party systems and ServiceNow.• Worked within an Agile Scrum environment, following iterative development cycles to improve CMDB processes and ServiceNow functionalities.• Led the implementation and maintenance of automated ETL processes for seamless data import and transformation in the CMDB, ensuring timely and accurate data synchronization.• Managed and customized the HAM and SAM modules to ensure accurate tracking of IT assets, optimizing software usage, and maintaining compliance with internal and external audits. • Successfully implemented Out-of-the-Box (OOB) Domain Separation, ensuring compatibility with existing custom domain setups.• Designed advanced capacity planning and optimization strategies for various resources, including servers, storage, and networks, using ServiceNow ITOM features.• Migrated customizations from BMC Remedy to ServiceNow, aligning solutions with existing client workflows and processes.• Created highly customized ServiceNow Portals, incorporating advanced HTML, CSS, and JavaScript for functionalities beyond out-of-the-box capabilities.• Integrated diverse event sources through REST/SOAP APIs to handle large volumes of events effectively.• Designed advanced workflows and automated incident response playbooks using GlideScript and other ServiceNow tools.• Delivered tailored ITAM solutions for multi-tenant environments, addressing specific asset management needs for distinct business units.• Worked extensively with Automated Test Framework (ATF) to create and validate test cases for ITSM and other modules.Environment: ServiceNow, ITIL, JavaScript, Jellybeans, Web Services, XML, jQuery, JSON,HRSD,SOAP, Performance Analytics

Education

• Sri Indu College Of Engineering & Technology

  Bachelor's degree

  2010 — 2014

• Wilmington University

  Masters in Computer and Information Systems

  2021 — 2022