Joyce G.
Technical Account Manager @Treezor
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WORK HISTORY
Technical Account Manager @Treezor
Ville de Paris, FR
Operational Excellence : Cross-departmental communication to enhance operational efficiency- SLA Management : Compliance with SLAs- Technical Investigation : Perform advanced log analysis to investigate, troubleshoot, and resolve complex technical issues in real-time- API Guidance : Deliver technical support and guidance to facilitate efficient use and integration of the internal API- Incident Management : Provide on-call support, overseeing the resolution of internal and external incidents with service providers
EDUCATION
Université Paris Cité
Licence d'anglais, Langue anglaise et littérature, général
OpenClassrooms
Développeur d'applications Front-End, Développement web
Conservatoire national des arts et métiers - Cnam
Technicien développeur, Informatique et développement web
CNED
BTS IRIS, Mise en réseau de systèmes informatiques et télécommunications
ABOUT JOYCE G.
With over 5 years of experience in Technical Account Management, I specialize in guiding partners and clients through the optimization of their technical infrastructures. My core mission is to translate business needs into scalable API solutions while ensuring seamless integration.Core Expertise:Complex Problem Solving: Deep-dive log analysis and technical investigation to maintain high service stability.Operational Efficiency: Cross-departmental coordination to streamline internal processes and guarantee strict SLA compliance.API & Tracking Specialist: Expertise in technical onboarding, tag implementation (DSP, Pixels, Tags), and automated data collection solutions.
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