Joyce David
CSM & E-com Excellence | ORM| Building Strong CX Relationships | Enhancing CX Experience | Growing Communities & Repeat CX base | CX Journey | Social Media & Marketplaces expert | MBA gold medalist | M. Sc (IT)
- Role
- Senior Manager at Angara Ecommerce Pvt. Ltd.
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Joyce David
Your most unhappy customers are your greatest source of learning.\" – Bill GatesWith more than 17 years of experience in managing various e-commerce verticals, I have developed robust expertise in e-commerce. Currently, I am employed with Angara E-commerce Pvt. as the Manager of Customer Experience. I am extensively familiar with ORM and review platforms like Yotpo, Trustpilot, Bizrate, Google Reviews, and the past, I have worked in production, fulfillment, merchandising, marketing, and product management.
Experience
Senior Manager
Apr 2025 — Present · Jaipur, IN
Education
University of Rajasthan
Master of Science (M.Sc.), Information Technology
2002 — 2004
Mount Carmel Institute of Management
Master of Business Administration (MBA), Information Technology and Marketing
2008 — 2010
Indian Institute of Management Rohtak
Executive education programme, Product and brand management
Kanoria Girls College
Bachelor of Science (B.Sc.), Chemistry
1998 — 2002
St. Angela Sophia Hr. Sec. Girls School
High school
1985 — 1996
Skills
- Business Development
- Market Research
- Online Marketing
- Sales
- Customer Service
- Marketing
- Marketing Strategy
- Team Management
- Management
- Strategy
- E-Commerce
- Business Strategy
- Social Media Marketing
- Sales Management
- Social Media
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