Joyce Appiah-Kubi
Bilingual Client Services Representative @Givex
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WORK HISTORY
Bilingual Client Services Representative @Givex
Provided expert guidance to small business owners and corporate executives within the SaaS industry, focusing on product troubleshooting, platform navigation, and effective utilization of software tools to drive business optimization and strategic growth- Led cross-functional collaboration to resolve complex business challenges beyond standard operational scope, ensuring high-impact solutions aligned with client objectives- Provided product use support and strategic guidance to end-users of merchant-of-record clients, enhancing user experience and maximizing product value- Served as a frontline point of contact for client-facing support across finance, sales, client scaling, program administration, product implementation, and advanced troubleshooting- Processed and qualified sales and opportunity inquiries, ensuring efficient handoff to sales teams for further action and conversion- Advised business owners and executives on complex account adjustments and facilitated custom product configurations tailored to unique operational needs- Delivered expert-level technical support for both products and services, ensuring timely and effective resolution of technical issues to maintain client satisfaction.
EDUCATION
University of Ottawa
Bachelor of Science - BS
Ryerson University - G. Raymond Chang School of Continuing Education
Biology/Biological Sciences, General
Mohawk College
Personal Support Worker Certificate
ABOUT JOYCE APPIAH-KUBI
Hello and Welcome! I hope you stay a while for us to connect.My name is Joyce and I am currently working as a Bilingual Client Services Representative. I formally led a Marketing and Sales business called Totality. My passion is to contribute to the improvement of day-to-day operations and experiences, drive sales, and contribute to a well-ordered system. From products and systems to personal development tools, my experience is cross-functional in specialties such as Consumer Affairs, Telecommunications, Guest Services, Retail, and Customer Service. I\'m always looking to find like-minded driven individuals to expand my network. So let\'s connect!
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