Diorella Čavić
MBA | Strategy | Customer Experience | Service Operations
- Role
- Global Senior Manager - Technical Service Transformation Office at Resmed
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Diorella Čavić
Experienced Leader in commercial and operational management of customer service and…
Experience
Global Senior Manager - Technical Service Transformation Office
Dec 2023 — Present
Skills
- Training
- Performance Management
- Project Management
- Strategy
- Process Improvement
- Kpi Reports
- Adult Learning Methodologies
- Contact Center Strategy
- Fmcg
- Strategic Planning
- Crm Databases
- Fast-Moving Consumer Goods (Fmcg)
- Contact Center Operations
- Business Process Improvement
- Training Programme Design
- Customer Service
- Microsoft Dynamics Nav
- Call Flow Design
- Customer Relationship Management (Crm)
- Management
- Call Centers
- Customer-Focused
- Vendor Management
- Order Management
- Highly Organized & Strong Analytical Abilities
- Coaching
- Training Facilitation
- Microsoft Dynamics Crm
- Kpi Implementation
- Leadership
- Relationship-Building Skills
- Business Strategy
- Web Content Auditing
- Consumer Relations
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