Joy Epps

About Joy Epps

Analytical and creative Business Analyst focused on transforming workflows through…

Experience

1. Business Analyst Ii

   First Citizens Bank

   Oct 2024 — Present

   Ensure data integrity of mitigation plan reports within the Archer platform, improving regulatory transparency and audit readiness across business lines.• Design and implement the Archer Issue Intake Form Template, reducing intake errors and increasing consistency of issue documentation across departments.• Enhance reporting by integrating CEO-level comparison metrics and delivering monthly performance snapshots that strengthen leadership insight into remediation and closure progress.• Manage the end-to-end process to submit, track, and resolve regulator-identified issues, ensuring timely closure and complete audit documentation.• Lead cross-functional projects to expand mitigation plan monitoring to the issue level within Archer, increasing oversight and accountability.• Standardize RAG status reporting and closure documentation, aligning submissions across business lines for accurate month-end metrics.• Produce and distribute the monthly Regulatory Issue Snapshot, providing executives with a concise view of active remediation and closure performance.• Provide operational and analytical support to the Regulatory Relations team, identifying process gaps and implementing solutions to enhance efficiency and compliance readiness.• Coordinate stakeholder communications, ensuring timely and professional correspondence across all regulatory interactions.• Oversee continuous monitoring inventory, stakeholder follow-ups, and team documentation to maintain accuracy and organized recordkeeping.• Manage the Regulatory Relations mailbox, SharePoint sites, and examiner access, while coordinating schedules and building access for regulatory engagements.

Education

• North Carolina Central University

  Bachelor of Science - BS