Joyal V
Senior Associate||OTC -AR - Collections ||Capgemini || Ex TCSer
- Role
- Senior Associate at Capgemini
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Joyal V
Results-driven professional with 2+ years of experience in OTC process under Accounts…
Experience
Senior Associate
Jul 2025 — Present · Chennai, IN
Accounts Receivable Collections Process- Process OTC transactions under logistics domain- Utilize Oracle to process cases and manage workflow- Foster strong connections with customers and clients- Share information with the Cash Apps team for payment collections- Receive payments via EFT, cheque, or cash and update data accordingly- Raise tickets to disputes team for customer disputes and follow up for resolution- Collect and update customer data, addresses, or other personal information as needed by raising tickets in PeopleSoft for data changes and tag to Data management Team for approval and processing- Manage customer accounts through ECIS application for the Activate or hold customer accounts based on aging bucket (e.g, 120 days)- EISTC Application helps to view the invoices,Airway Bills of the customers and share with them as required- Share Statement of Accounts with customers via email.
Education
Karunya Institute of Technology and Sciences
Master of Business Administration - MBA, Human resources/Finace
Kongunadu Arts and Science College
Bachelor of Commerce - BCom, Accounting
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