Joyace Tuscano
Application Support Engineer | Aspiring DevOps & Backend Developer | Java | SQL | Linux | Automation”
- Role
- Application Support Engineer at Trigent Software - Professional Services
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Application Support Engineer
Trigent Software - Professional Services
Jul 2024 — Present · Mumbai, IN
Delivered L1/L2 application support by resolving tickets, analyzing issues, and ensuring 100% SLA compliance with zero escalations.Performed daily health checks, monitoring, service restarts, monthly server reboots, DR activities, DR drills, patching, and migration/deployment activities to maintain system uptime and reliability.Provided off-shift critical issue resolution, minimizing business disruptions and ensuring continuity.Represented the Branch & Operations LOB in health check status calls, driving accountability and timely updates.Improved system performance and reduced workload by:Implementing automation, CSIs, self-help tools, and questionnaires in Unidesk, cutting ticket volume by 10x.Leading resolution of MD/SVP-level escalations, mitigating high-impact business risks.Driving enhancements and working on complex incidents to strengthen Axis Bank applications.
Education
St peters college vasai
Junior college
Fr. Conceicao Rodrigues College of Engineering
Bachelor of Engineering - BE
2019
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