Joy Vijayan

About Joy Vijayan

Senior Operations & Program Leader with 15+ years of experience driving Global Operations, Quality Assurance, and Large-scale LLM programs. I specialize in building efficient systems, improving Quality at scale, and leading high-performing Global teams across Operations and Technology. I bring expertise in STLC, Program Management, Operations Excellence, Vendor Management, and LLM Operations, with a strong focus on delivering measurable business outcomes.Key impact highlights -• Launched 5 International Marketplaces with strong Quality and Operational readiness• Delivered 30+ Process & GenAI driven improvements, saving 221+ person-days and improving Productivity YoY• Mentored 20+ employees including leadership roles with >75% satisfaction scores• Led 1M+ prompt refinement initiatives, improving output accuracy by 4% • Achieved $65K+ cost savings through RCA and Workflow Optimization• Led global programs across India, US, and Brazil, improving execution and Reporting efficiency• Enabled launch of 2M+ eBook titles across 5 languages• Trained an offsite team of 50+ members in China for an eBook Marketplace launch.

Experience

1. Quality Manager

   Amazon

   Jun 2020 — Present · Chennai, IN

   Manage a team of 42 members delivering global application support and QA services, consistently maintaining >99% quality standards.• Led the successful launch of 5 new international marketplaces through structured cross-functional program execution, achieving zero escalations over the past four years.• Defined operational roadmaps and strategic business reviews for 10+ products, feature launches.• Directed project transitions, capacity planning, and forecasting while expanding team scope from Quality Service to full-scale Quality Assurance.• In the last three years led operational excellence initiatives and Ideation drive program, implemented 30+ process, tool optimizations and GenAI solutions. Through this was able to bring in an overall savings of 221 person-days effort and ~1% productivity gains year over year.• Established enterprise-wide Test Case Automation program, reducing regression automation failures by 24%.• Mentored and promoted 20+ employees across job families, including 2 managerial promotions, maintaining >80% employee satisfaction scores.• Partnered with recruitment, site leadership, and HR to execute 14 hiring drives, screening 200+ candidates and onboarding 30+ associates, ensuring timely backfills and seamless project delivery without delays.

Education

• The New college

  B.sc, Advance zoology and Bio-technology

  2005 — 2008