Joy Ukpebor

Customer Relations Associate @HGS

Calgary, AB, CA

As a Customer Relations Associate at HGS, I manage client interactions with professionalism and empathy, ensuring a positive customer experience across various channels. I resolve inquiries efficiently, utilizing CRM tools and Microsoft Office Suite to maintain accurate records and track case progress. My role involves creating service tickets, filing reports, and collaborating with internal teams to streamline solutions. With a consultative approach, I address customer concerns proactively, ensuring satisfaction while supporting organizational service goals. I consistently demonstrate attention to detail, problem-solving, and communication skills to enhance client retention and overall service delivery.

University of Benin

Bachelor's degree, History

Bow Valley College

Postgraduate Diploma, Business Administration, HR major.

University of Portharcourt

Postgraduate Degree, Education