Joy Sun
Product Manager @ Capital One | Back-End Servicing
- Role
- Product Manager at Capital One
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Joy Sun
I have returned to Capital One as a product manager focused on back-end and servicing strategy. I have led discovery and development of several initiatives to improve servicing efficiency.As a growth and product marketing manager at Grubhub, I led data-driven strategy and execution for expanding our offerings beyond restaurant delivery. I leveraged SQL and other tools to analyze customer behavior to optimize our product features and marketing campaigns, along with building GTM strategy for new brand launch campaigns (including CVS!)I have a strong background in business analysis, product strategy, and customer experience, having worked at Capital One for 3.5 years across customer service data analytics, customer acquisition and credit card product strategy. I am curious about everything, and motivated by tech that makes consumers\' lives more efficient and seamless.
Experience
Product Manager
Jul 2024 — Present · New York, NY, US
Education
University of Pennsylvania
Bachelor of Arts (B.A.), Biochemistry, Political Science
2015 — 2019
Harvard Extension School
Graduate Certificate, International Security
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