Joy Russell

About Joy Russell

Executive Leader in Strategy Execution & Consulting | Infrastructure, IT, PMO & BPO | Driving Transformative Outcomes Across Healthcare, Finance, Hospitality & Professional ServicesWith 20+ years of experience leading transformative initiatives, I partner with organizations as a trusted advisor and catalyst for change—bridging the gap between business strategy and technology execution. I help organizations drive operational excellence, scalable growth, and lasting innovation across healthcare, IT, SaaS, and professional services.I specialize in aligning strategic vision with disciplined execution, delivering measurable outcomes in fast-paced, highly regulated environments. My experience spans multimillion-dollar enterprise programs, high-performing cross-functional and global teams, and complex transformations including Medicaid and healthcare systems, Atlassian Cloud migrations, and enterprise service management (Jira, JSM, Confluence), as well as SaaS delivery and IT infrastructure modernization.Known for decisive problem-solving and collaborative leadership, I empower teams to deliver with clarity, purpose, and accountability—whether launching GTM strategies, optimizing service delivery, enhancing member experience, or implementing large-scale IT and business transformations.Core Expertise: Atlassian Cloud Migrations · Enterprise Service Management · Jira, JSM, Confluence · Program & Portfolio Management · PMO Governance · Agile & Waterfall Delivery · Healthcare Operations · Medicaid & Medicare Programs · IT & SaaS Strategy · Cross-Functional Leadership · Client & Executive Engagement · Operational Excellence · Performance Metrics & Continuous ImprovementCore Expertise: Executive & Strategic Consulting for Transformation Initiatives Program & Portfolio Management in Regulated Environments SaaS Delivery & Go-To-Market Strategy Execution Healthcare (Medicaid, EHR Systems) & BPO Operations Cloud Migrations, Infrastructure & Service Lifecycle Leadership Agile & Waterfall Delivery | PMO Development & Governance Cross-Functional Team Leadership | Executive & Client Engagement Global Sourcing, Vendor Management & Contract Negotiation Cross-Industry Impact: Healthcare, SaaS, Finance, Hospitality, IT ServicesI bring a people-first leadership style, a passion for execution excellence, and a proven ability to deliver high-impact results that move organizations forward.

Experience

1. Functional Manager

   UST HealthProof

   Apr 2026 — Present · US

   Driving functional excellence and cross-team collaboration to deliver seamless healthcare solutions.Lead functional operations, supporting implementations, and ensuring smooth day-to-day processes.Partner with stakeholders and internal teams to translate business needs into actionable plans.Support governance and process standardization to maintain consistent, high-quality delivery.Apply Agile and hybrid approaches to coordinate work and proactively manage risks.Ensure alignment with healthcare regulations, including HIPAA, while supporting payor and provider operations.

Education

• PCCCA Christian Coaching and Counseling Academy

  Christian Grief and Joy Restoration Coach, CCGC and CJRC certified, Coaching

  2017 — 2019

Skills

• Sdlc
• Visio
• Software Project Management
• Crm
• Outsourcing
• Project Management Office (Pmo)
• Requirements Analysis
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Business Process Improvement
• Healthcare
• Business Development
• New Business Development
• Hipaa
• IT Service Management
• Change Management
• Program Management
• IT Operations
• Process Improvement
• Budgeting
• Software Development Life Cycle (Sdlc)
• Business Process
• Integration
• Vendor Management
• Business Intelligence
• Customer Relationship Management (Crm)
• Management
• Budget
• IT Strategy
• Business Analysis
• Budgets
• Project Management
• Pmo
• Pmp
• Leadership