Joy Okolo Pgdip.

Clerical Coordinator @ACTRA

Toronto, ON, CA

Lead a team of coordinators to process vendors\' invoices with a focus on accuracy and efficiency in compliance with service level agreements (SLAs).• Developed and implemented strategies to improve services, systems, and processes.• Performed credit card reconciliations for senior directors and monitored monthly recurring expenses.• Ensured accuracy and completeness of data and prepare reports for management review.• Prepared business communications, presentations, and documents for internal and external audiences.• Updated operational materials and maintained professional correspondence with internal and external stakeholders.• Acted as a liaison for finance, creating expense reports for the department and tracking the reimbursement process.• Maintained a professional approach in all correspondence with internal and external stakeholders, including employees, members, and vendors.