Joy L Taylor-Johnson

About Joy L Taylor-Johnson

I specialize in managing learning platforms that connect learners with the knowledge they need to succeed. My passion lies in enhancing user experiences—designing more intuitive, engaging, and accessible digital learning environments.With a strong foundation in LMS administration, training development, and instructional technology, I bridge the gap between learning systems and seamless design. My User Experience (UX) skillset—spanning user research, accessibility, and interaction design—allows me to create educational technology that is not only functional but also engaging and user-friendly.I thrive at the intersection of learning and design, ensuring that technology supports, rather than hinders, the learning experience. My goal is to make learning platforms more intuitive, impactful, and enjoyable for all users.ACCOMLISHMENTS•Led and executed the integration of cutting-edge educational technologies, resulting in a 25% increase in student engagement and a 15% boost in course completion rates•Developed adaptive learning pathways using ai, personalizing the learning experience and improving outcomes by 20%•Revitalized and optimized existing eLearning content, making it more interactive and user-friendly, which led to a 40% reduction in learner drop-off rates•Enhanced system usability, by introducing interactive features and personalized learning pathways for diverse user groups, resulting in a 30% increase in user engagement and course completion rates and a 50% decrease in support tickets related to system navigation.•Led the implementation of mobile access to learning, allowing users to access on-the-go, increasing learning flexibility and boosting engagement 30%.LEARNING PLATFORMS: Workday Learning; Adobe Learning; Cornerstone OnDemand; Docebo; Absorb; Litmos; SuccessFactors; Oracle Learning; TalentLMS; Moodle/Blackboard; Totara; SumTotal; etc.

Experience

1. Director of Learning Management System (Lms) and Technical Support

   Legends Global

   Mar 2025 — Present · US

   Strategic Leadership | Systems Optimization | Enterprise Support OperationsVisionary and results-driven Director of Learning Management Systems and Technical Support with a proven track record of leading enterprise-level LMS strategy, system administration, and support operations across dynamic, fast-paced organizations. Currently responsible for the strategic oversight and day-to-day execution of all learning platforms and enterprise-wide technical support services for a global workforce.

Education

• Oglethorpe University

  Web Design and Development, Web Page, Digital/Multimedia and Information Resources Design

• Austin Community College

  Visual Communication: User Experience (UX) Design