Joy Kim

About Joy Kim

As an Enterprise Customer Success Manager at OneSpan, I oversee a portfolio of 18 enterprise customers, collectively representing $20 million in ACV. My role focuses on nurturing executive relationships, identifying sales opportunities, and enhancing customer satisfaction. My professional journey includes over a decade of experience spanning SaaS sales and banking, complemented by a strong background in financial services. My expertise and communication skills enable me to successfully guide strategic accounts toward long-term value and success.

Experience

1. Enterprise Customer Success Manager-strategic Accounts

   OneSpan

   Oct 2023 — Present

   Managing top 18 enterprise customers, collectively representing $20 million in ACV, with the goal of strengthening the executive relationships, closing the renewals, and identifying new sales opportunities.• Consistently exceeded renewal targets, achieving 145% of $5.5M ARR quota (2024) and 220% of $3M ARR quota (2025).• Drove enterprise contract consolidation, unifying 20+ contracts into a single enterprise contract to improve governance, renewal efficiency, and account scalability.• Collaborating with multiple internal stakeholders to meet customers\' compliance and security requirements and expectations for product development and enhancements.

Education

• Douglas College

  Print Futures--Professional Writing Program

• The University of British Columbia

  Bachelor of Arts - BA

• Langara College

  Continuing Studies--Mandarin & Japanese