Joy Sarah Jerusha

About Joy Sarah Jerusha

In my role, I lead and mentor a team of QA analysts, providing strategic guidance and support to ensure the delivery of high-quality products. I design, develop, and execute comprehensive test plans and test cases to ensure product quality and alignment with requirements. My responsibilities include identifying, documenting, and tracking software defects, ensuring their timely resolution and verification. I collaborate closely with team members to allocate tasks effectively and manage workloads efficiently. Additionally, I conduct training sessions for new Agents and QA team members, develop training materials and documentation, and promote best practices, tools, and processes to enhance team performance. I actively organize and lead feedback sessions with team members and stakeholders, leveraging insights to drive continuous improvement and implement process enhancements based on industry best practices. To maintain high standards, I establish and enforce quality assurance procedures while monitoring and reporting key performance indicators related to testing and quality processes. I also document testing methodologies and results to ensure transparency and reproducibility. Furthermore, I proactively identify potential risks to product quality and performance, conducting risk assessments and implementing effective mitigation strategies, while continuously recommending quality-related improvements.

Experience

1. Quality Analyst

   Cognizant

   Sep 2023 — Present

Education

• Mahaveer institute of science and technology

  Bachelor of Technology - BTech, COMPUTER SCIENCE ENGINEERING