Jerin Joy
Junior Salesforce Administrator @Morningstar DBRS
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WORK HISTORY
Junior Salesforce Administrator @Morningstar DBRS
ON, CA
Administered and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings. Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service. Involved in creating gap analysis documents, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation. Developed and Customizing salesforce.com application based on the user needs. Developed field & page layout customization for the standard objects like Account, contact, Leads. Maintained and gave permissions to communication templates based on Profiles. Performed Data Analysis and migrated data from SQL Server database to salesforce. Involved in Accounts Merging, maintaining Public Groups. Created Reports and Dashboards as per the customer requirements. Worked on Record Types, Validation Rules, Triggers and Page Layouts. Worked with senior team members to analyze each product and its competitor, to integrate new products, and optimize existing products. Imported accounts and contacts data through Import Wizard. Worked on data migration from databases to SFDC using Data Loader. Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals. Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports. Created new custom objects, assigned fields, custom tabs, components, custom reports. Created custom Reports based on business needs and associated them to Dashboard.
EDUCATION
Karunya Institute of Technology and Sciences
Bachelor of Engineering - BE
ABOUT JERIN JOY
Strong Knowledge in Salesforce Administration and Customization,Data Validation,Sales, Marketing, Customer Service and Support Development team.Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management. Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Pricebooks, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards. Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions andApproval Process.Experience in creating detailed process documentation and deployment process on issues for Future Follow ups. Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
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