Joy Holmes
Customer Success Manager @Goodlife Clothing
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WORK HISTORY
Customer Success Manager @Goodlife Clothing
New York, NY, US
Customer Success Manager, E-Commerce & 3PL SupportManage CX Team with day to day operations, while supporting 3PL operations as a inventory liaison for retail stores, and B2B clients.• Increased customer retention by 18% through proactive introduction of loyalty programs for both returning and new customers, contributing $215k in additional revenue (based on annual revenue of $1.2 million).• Achieved a sales target of $1.2 million by optimizing ROI with improved merchandising strategies within the Returnly and Happy Returns portals.• Increased upsells and cross-sells by 5%, generating an additional in revenue by leveraging software platforms and data analysis to refine customer success plans in B2B.
EDUCATION
The University of Memphis
Bachelor of Arts - BA
New York University, School of Continuing and Professional Studies
Professional Certificate
SKILLS
ABOUT JOY HOLMES
At Goodlife Clothing, I champion customer success through innovative CRM strategies and…
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