Joy Holden

About Joy Holden

Marketing & Sales Roles consisting of technology/business Platform Manager, Program Manager, Product Owner, Delivery Manager. Consumer Experience/ Program Management Expert and Build/Run/Evolve Operations Platform Expert. Digital Project Management - highly experienced in Agile and Scrum methodologies. Strong customer service facing.Digital Technologies IOT, IOET, Digital Consumer Experience practices. IT Director of BI systems and Analytics.Application Management, Maintenance & Development. Platform & Environment Landscapes – Physical and Virtual Architecture & Hosting Specialties (DR). Website and Application Monitoring and Measures.Sr. Management - Operations, Support, Help Desk, Releases, Projects. Enterprise Integration and global standardization.eBusiness Professionals - Created and Presented “Keeping up with Browser Changes” for the Forrester eBusiness Executive Council in March 2013. Designed start dialog and collaboration target. Vendor Management (Selection Criteria, Negotiation) – IT delivery and consulting firms, Data Management firms, Architecture & Hosting, Marketing Agencies, Creative Agencies, Outsourcing(SOWs, RFPs, SLAs, Metrics and Supplier Quality Reviews).Developed the holistic PMO (model 2010) continuous cycle. Have presented in 2010, 2011, and 2012 for various groups including the IT Strategic Project Management Group for North and South America.Project/Program Management, Analysis, Application Development, Life Cycle and Project Methodologies, Planning, Implementation, Management, Coaching, implementing Governance structures and Change Management best practices and quality standards. Business projects (strategic alignment with operational efficiencies).IT Sr. Management with teams that deliver high impact projects.Specialties: IT Management, Processes, Life cycles, Project, Program & Portfolios Management - certified Project Management Professional, PMI. The PMI Agile Product Owner. Progress and Process Leader.

Experience

1. Cbs F Progress Leader Portfolio Management Officer Finance Platform Manager

   Michelin

   Aug 2017 — Present · Greenville, SC, US

   Governanace of strategic portfolio and progress plans for America shared services for Finance Projects. IT systems and ERP management - Oracle.

Education

• Embry-Riddle Aeronautical University

  Master of Science, Project Management

  2010 — 2012

• Spartanburg Technical College

  AS, Business/Marketing

  1980 — 1983

• Limestone University

  BS, Business Admin/Information Systems

  1996 — 1998

Skills

• Cross-Functional Team Leadership
• Sdlc
• Pmi
• Quality Management
• Web Caching
• Operations Management
• Digital Strategy
• Program Management
• Ms Project
• Scrum
• IT Management
• Information Technology
• Outsourcing
• Management
• Internet Strategy
• Content Management
• Project Management Office (Pmo)
• Business Analysis
• Continuous Improvement
• Project Planning
• Software Project Management
• Process Improvement
• Pmo
• Pmp
• Application Hosting
• Digital Marketing
• Vendor Management
• Platform Architecture
• .net
• Certified Project Manager
• Managed Hosting
• Business Process Improvement
• Browsers
• Project Management
• Business Process
• Change Management
• Visio
• IT Executive Management
• Mobile Internet
• Cloud-Based