Joy Garcia
multilingual L&D professional | training and education | instructional design and eLearning | Project Management | Professional Development
- Role
- Learning Program Analyst at FedEx
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Joy Garcia
As a bilingual and versatile learning and design specialist, one of the main duties I…
Experience
Learning Program Analyst
Jun 2025 — Present
Analyze, implement, coordinate and facilitate training programs within the highly specialized area of back-end customer service revenue projects and provide solutions for performance problems.Plan, develop, implement, and evaluate effective management and employee communication vehicles, including content determination, creative direction, research, writing, editing, and validation; analyze tasks, goals, tools, and information needs of employees and performance support elements to enhance employee job performance and satisfaction.
Education
Southwest Tennessee Community College
Associate of Arts - AA
2011 — 2013
The University of Memphis
Master of Arts - MA
2015 — 2017
University of Tennessee at Martin
Bachelor of Arts - BA
2010 — 2011
The University of Memphis
Master's degree
2017 — 2019
The University of Memphis
Bachelor of Arts - BA
2013 — 2015
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