Joy du Plessis
Success Manager @FourthRev
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WORK HISTORY
Success Manager @FourthRev
At FourthRev, an innovative EdTech startup that reimagines education through certified career accelerator programs in collaboration with top universities, I\'ve played a role in driving success for the KCL PM team, achieving one of the highest Course 1 CSAT scores since its 2022 launch. I\'ve also contributed to maintaining a 97.4% three-month rolling average progression rate and managed a portfolio of over 140 learners, consistently aiming to sustain a 95% retention rate.
EDUCATION
University of Cape Town
BSocSc
University of Cape Town
BSocSc (Honours)
ABOUT JOY DU PLESSIS
A dedicated and passionate Success Management professional with extensive experience managing portfolios of over 140 clients, driving significant business value while leading initiatives that build lasting relationships. My expertise in success management is evident in projects that have improved user engagement, customer satisfaction, and onboarding processes. With a solid academic foundation and practical experience, I\'ve gained a deep understanding of the intricate dynamics of support systems and their impact on individuals and organisations. I am committed to fostering inclusive and equitable environments that drive growth and success. My work is inspired by the transformative potential of effective success management, and I am always seeking opportunities to expand my skills. Strong communication and problem-solving abilities enable me to convey project goals effectively to diverse stakeholders and resolve complex challenges, consistently aiming to deliver exceptional results for clients and organisations.
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