Joy C.

About Joy C.

As a professional with a balance of skills not often found (PMP, CISA, CSM, CSPO, ITIL, MCAF, Six Sigma YB, DMA, and MBA), I am an effective leader with proven administrative, fiscal, and managerial skills. I am experienced at managing overall operations, implementing systems and procedures, process improvement, risk management, governance, and being accountable for P&L outcome and operating budgets. I have performed position control, recruiting, hiring, salary, benefits, and other HR/personnel management duties. I have trained consumer representatives, project managers, sales managers and representatives, and other employees. With a truly entrepreneurial spirit, I have the zest for developing new business and exploring avenues for business growth. Have been able to identify process improvement initiatives.Specialties: Taught college courses in word processing, E-mail, spreadsheets, presentations, Internet, & electronic library systems, Distributed Data Processing (client server), Applied Applications Development (structured systems analysis & design), Project Management, IT Auditing, & Information Systems in Organizations, integrating IS into mkt, mfg & production, HR, accounting & finance, decision support, artificial intelligence & expert systems, security, & ethics. Sold & project managed ERP software.

Experience

1. Associate Director

   UBS

   May 2015 — Present · Nashville, TN, US

   UBS works with private clients, institutions, and corporations around the world offering expert wealth management advice, investment banking, and asset management expertise, or general banking advice in Switzerland. I\'m an IT Service Delivery Manager functioning in the role of Network Tooling Process and Procedure Owner and Senior Project Manager focusing on data quality. Previously I functioned as the Business Continuity Management (BCM), Network Capacity Management (CpM), Deputy Network Backup and Recovery (BR), Deputy Logging and Monitoring (LM), and Deputy Vulnerability Management (VM) Process and Procedure Owners for the bank’s global network in four (4) regions: Switzerland (corporate), Americas, Asia Pacific, and Europe. Performed as the Project Manager for the 2nd Generation Network (N2) project involving three (3) service providers; AT & T, British Telecom, and Swisscom with 40+ ITIL network processes and 120+ desk level procedures using CA PPM tool for these corporate projects. Established SharePoint project sites for the N2 project, Sev1 Data Management project, and Network Process Reporting project. Currently manage Continuous Improvement Projects for Network Tooling in MS TEAMS and previously managed for BR, BCM, and CpM (using CA PPM tool for corporate projects). Report on process metrics related to process goals to executive stakeholders. Was responsible for risk and audit controls for BR, BCM, and CpM, was responsible for KPIs, KPCs, and best practices. Produced, analyzed, and mitigated BR, BCM, and CpM reports/metrics. Provide clear communications on process priorities to business organizations stakeholders. Was the IT technology communications coordinator for Nashville Business Solution Center (BSC). Manage agile Network projects for data management, reporting, process improvement. etc. Previously approver for Permit to Operate Process for CpM for Standards, Implementation Design, and System Support artifacts. Scrum Master for Network Tooling team.

Education

• Webster University

  MBA, BUSINESS ADMINISTRATION

• Bellarmine University

  BA, COMPUTER SCIENCE

• University of Kentucky

  Associate of Arts (AA), Data Processing

• Webster University

  MA, COMPUTER RESOURCES MANAGEMENT