Joy Bagchi

About Joy Bagchi

I am a transformation leader with 20+ years of experience driving enterprise-wide HR…

Experience

1. Assistant Vice President Hro Transformation

   Accenture

   Oct 2025 — Present · Mumbai, IN

   Lead end-to-end HR transformation programs across global enterprises, enabling workforce efficiency through digital HR operating models, HR process optimization, and HR service delivery transformation. • Architect and deliver HR Target Operating Models (TOM) across Hire-to-Retire lifecycle, covering Talent Acquisition, Onboarding, Payroll, Workforce Administration, Performance Management, L&D, and Employee Experience. • Drive HR process re-engineering and automation leveraging Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, RPA (UiPath/Automation Anywhere), AI chatbots, and process mining. • Partner with CHROs, HR COE leaders, and HR Shared Services heads to define HR transformation roadmaps, digital HR strategy, business cases, and HR cost optimization models. • Deliver Global HR Shared Services setup and transformation, improving HR service delivery through standardization, SLA-based governance, and employee experience frameworks (HR Helpdesk + Knowledge Portals). • Lead AI-enabled HR initiatives such as AI-driven recruitment, talent intelligence platforms, workflow automation, generative AI for policy automation, and predictive attrition analytics. • Drive change management and HR adoption across multi-country programs, enabling HR modernization through training, stakeholder alignment, SOP framework development, and HR governance. • Lead Global HR delivery teams across India, EMEA, NA, and APAC, building transformation playbooks, reusable HRO assets, accelerators, and best practice frameworks. • Support HRO business growth by shaping HR outsourcing and transformation solutions, participating in RFPs, building HR transformation proposals, and collaborating with sales leadership for deal wins. • Consistently deliver measurable outcomes: 30–45% HR process cycle time reduction, 20–35% OPEX savings, improved CSAT/ESAT, and enhanced digital workforce experiences.

Education

• WBHSE

  10+2, Science

  1997 — 1999

• Queen Margaret University

  Hospitality Management, Hospitality Administration/Management

• W.B.B.S.E

  10, General

  1996 — 1996

• International Institute of Hotel Management

  Bachelor of Arts (B.A.), Hospitality Administration/Management

  1999 — 2002

• Queen Margaret University

  Bachelor's Degree, International/Global Studies

• Queen Margaret University

  Bachelor of Arts (B.A.), International Hospitality; Hospitality Management

  1999 — 2002

• International Institute of Hotel Management (IIHM)

  Bachelor's Degree, Hospitality Administration/Management

Skills

• Strategy
• Business Strategy
• Team Leadership
• Human Resources
• Performance Management
• Crm
• Analysis
• Team Management
• Analytical Skills
• Vendor Management
• Service Delivery
• Business Analysis
• Iso 27001:2005 Implementer
• Customer Service
• Data Analysis
• Training
• Six Sigma
• Customer Relationship Management (Crm)
• Iso 9001:2008 Implementer
• Management
• Team Building
• Six Sigma Black Belt Certified
• Process Improvement
• Business Process Outsourcing (Bpo)
• Leadership
• Lean Six Sigma
• Bpo
• Business Process Improvement
• Employee Engagement
• Microsoft Office
• Call Centers
• Project Management
• Outsourcing
• Coaching
• Operations Management
• Six Sigma Green Belt Certified