Jovanni Goodman

Senior - Global Operation @Bank of America

Tampa, FL, US

Data Analyst using ExcelI provide daily coaching and feedback to associates, clients, and leaders on procedures, difficult document reviews, account services, and operational excellence. This is achieved through my extensive product expertise.Providing resolutions for document evaluations involving high-risk matters such as Power of Attorney (POA), estate, and campaign.Examining Trust documents, Business records, Deceased Client Cases, and wire scrutiny.Verifies compliance with the policies and procedures of a financial institution. Monitoring accuracy to ensure strict compliance with regulatory criteria.Developed personalized client solutions to achieve maximum satisfaction with Bank of America products and services.Conducting a thorough examination of customer accounts and products to verify their satisfactory status, and if necessary, making necessary updates to ensure client happiness.Providing assistance to both independent and comprehensive service clients by facilitating order placement, financial transactions, and account upkeep.Directly engaging with affluent clients. Conduct monitoring operations to gain insight into the risk associated with particular business processes.Perform Monitoring activities to understand risk of specific business processes.

Penn State University

Bachelor's degree

Penn State University

Master's degree

Princeton University

Business Administration and Management, General