Jovan Vuckovich
LOBAS Supervisor at Boeing Commercial Airplanes
- Role
- Line of Business Application Support - Supervisor at Boeing
- Location
- Renton, WA, US
- LinkedIn followers
- 500 followers
About Jovan Vuckovich
Contact me via for any business related inquiries. I\'m always open to…
Experience
Line of Business Application Support - Supervisor
May 2010 — Present · Bellevue, WA, US
Promoted to Level 2 Analyst within 8 months. Later given new responsibilities of Operations Focal (tracking ticket/call volume, managing staffing, turnover, etc.) before being promoted to Supervisor- Was tasked with developing training materials for new hires and existing co-workers alike- As Supervisor, coached, trained, and oversaw 35+ on-phone and research analysts- Managed staffing and analyst schedules, including authorizations of time-off requests and adherence exceptions, as well as tracking attendance trends and coaching when necessary.
Skills
- Mba
- Computer Science
- Customer Satisfaction
- Testing
- Software Documentation
- Computer Hardware
- Writing & Communications Skills
- Software
- Computer Proficiency
- Engineering
- IT Management
- Technical Support
- Ms Project
- Networking
- Visio
- Computer Software Training
- Microsoft Office
- Project Management
- Microsoft Project
- Team Leadership
- Engineering Management
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