Jourdon Winfield

About Jourdon Winfield

Results-driven Solutions Architect specializing in engineering and implementing complex, enterprise-scale SaaS solutions. A Subject Matter Expert (SME) skilled at translating complex business requirements into functional configurations that drive revenue growth and high-level client adoption.Core Competencies: Solutions Architecture, SaaS Implementation, Demo2Win Methodology, AI-Driven POCs, Business Process Analysis, RFI/RFP ResponseTechnical Skills: Salesforce, Oracle Cloud, CRM Configuration, AI Prompting, SaaS Solutions, Field Service Management (FSM), Reprise, Highspot, System Integrations, MySQL

Experience

1. Solutions Architect

   ServiceTrade

   Apr 2023 — Present

   As a Solutions Architect, I serve as the primary technical subject matter expert for our SaaS platform in the fire & HVAC industries. My role is a hybrid, covering both pre-sales (delivering value-based demos, generating pipeline at tradeshows) and post-sales (leading implementations, configuration, and training) to drive revenue and ensure customer success.Led 15+ small businesses through the full SaaS implementation process, from initial discovery and design to final configuration, driving a 30% increase in annual revenue.Served as a technical Subject Matter Expert (SME) at key industry tradeshows, delivering value-based product breakout sessions and generating over $200K in new sales pipeline.Conducted comprehensive end-user training workshops for sales teams and clients on new CRM software, increasing adoption and effective use by 30%.

Education

• Richard Bland College

  Associate of Science - AS

• DeVry University

  Master of Business Administration

• Full Sail University

  Bachelor of Arts - BA, SportsCasting

• DeVry University

  Bachelor of Science - BS, Computer and Information Systems Security