Jourdan Ocampo
Help Desk Support Specialist Ii @Performant Healthcare, Inc
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WORK HISTORY
Help Desk Support Specialist Ii @Performant Healthcare, Inc
Answered an average of 260 phone calls per month and troubleshot any issues that users reported to the helpdesk to ensure satisfaction and readiness to perform their daily duties •Created and closed an average of 255 Jira Tickets as the result of troubleshooting completion per month to ensure that users were satisfied with precise problem solving that was performed•Enabled and assigned RSA Tokens to provide employees with remote access to network •Provided on call assistance for employees with issues on machines•Created, edited and deleted single/multiple users profiles using Active Directory for new hire or termination employees •Granted several accesses for employees upon new hire or request to ensure correct access needed was enabled•Monitored open tickets submitted in Jira to enable or disable current and previous employees upon termination, new hire or rehire•Monitored HelpDesk & Account Administration email queue to ensure that all users gained the necessary troubleshooting/access support that was required
EDUCATION
City College of San Francisco
CNIT Certificate, Computer Network Information Technology
SKILLS
ABOUT JOURDAN OCAMPO
Help Desk Support Specialist at Performant
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