Jourdan Ivory

About Jourdan Ivory

Passionate about hospitality, community engagement, and operations, I bring years of experience in management, marketing, and leadership. As the Restaurant Operations Manager at Tinker Street, I focus on creating exceptional guest experiences, optimizing workflows, and driving strategic marketing initiatives to elevate the brand.With a background in communications, public relations, and program management, I’ve worked across industries to build strong communities and execute high-impact marketing strategies. Previously, at The Conversationalist, I led and grew a dynamic Gen Z community, overseeing outreach and engagement programs. At the African American Chamber of Commerce, I developed and executed over 300 in-person and virtual programs, curating meaningful member experiences. My experience at Western Governors University involved amplifying the stories of students, alumni, and partners, reinforcing the power of storytelling in brand building.Now, in the hospitality industry, I apply these skills to cultivate a welcoming restaurant environment, strengthen brand presence, and enhance guest satisfaction. Whether leading a service, managing events, or refining operational strategies, my goal is to drive growth, foster team success, and make every guest experience memorable.I hold multiple HubSpot certifications in content and email marketing, and my expertise includes social media marketing, influencer marketing, event planning, and community development. I thrive on collaboration, storytelling, and using data-driven strategies to create impact.Let’s connect—I’m always open to industry conversations and networking opportunities!

Experience

1. Director of Operations

   Tinker Street Restaurant

   Jul 2025 — Present · Indianapolis, IN, US

Education

• Sinclair Community College

  Associate of Arts - AA, Sociology

  2007 — 2009

• University of Cincinnati

  Bachelor of Arts - BA, Sociology

  2006 — 2011