Josue Castro

IT Support Engineer @Astound

San Francisco, CA, US

Administered and optimized Active Directory (AD) environments, including user lifecycle management, group policy enforcement, and security group administration, ensuring robust system integrity and compliance with security protocols. Developed and implemented PowerShell scripts to automate routine IT operations and Active Directory modifications, significantly enhancing efficiency and consistency in system management. Provided comprehensive multi-channel technical support (in-person and remote) to employees, expertly troubleshooting a wide array of IT issues from account access and network connectivity to hardware deployment and software configurations. Managed and configured Google Workspace (formerly G Suite) services, including email setup, user provisioning, and collaborative tool optimization, to facilitate seamless organizational communication. Collaborated cross-functionally with Network and Cybersecurity teams on project initiatives and system enhancements, ensuring integrated solutions and adherence to security best practices. Demonstrated strong problem-solving and adaptability skills, effectively prioritizing and resolving diverse IT challenges in fast-paced environments, contributing to overall team efficiency and user satisfaction.

Year Up

Information Technology

Chabot College

Computer Science