Josue Carvajal

About Josue Carvajal

With over a decade of experience leading technology-driven transformation in customer-facing operations, I specialize in leveraging AI, advanced analytics, and modern contact center technologies to elevate Customer Experience (CX) and optimize collections performance. My focus is on designing and implementing solutions that streamline operations, enhance self-service, and deliver measurable business outcomes. Core areas of expertise include: Contact Center Technology & AI: Deploying and optimizing CCaaS, CCaaI, and AI-driven applications to modernize customer interactions and improve efficiency.Digital Transformation: Leading initiatives that integrate automation, bots, omnichannel capabilities, and data intelligence across the customer lifecycle.Operational Strategy: Building scalable operational frameworks that align with business goals and drive performance improvements.Customer Experience: Using analytics, insights, and AI to enhance satisfaction, reduce friction, and shape high-impact customer journeys.Portfolio & Performance Management: Managing and optimizing portfolios through data-driven decision-making and continuous improvement. Backed by strong business analytics expertise, I bring a results-oriented approach to transforming CX and operational performance through technology, innovation, and strategic leadership.

Experience

1. Sr Director Ops Strategy & Technology

   Acima

   Aug 2024 — Present · Draper, UT, US

Education

• Utah Valley University

  Bachelor of Business Administration (BBA)

Skills

• Trade Compliance
• Import/Export Operations
• International Logistics
• Supply Chain Management
• Import
• Import Export
• Freight
• Management
• Microsoft Excel
• Customs Regulations
• Supply Chain
• Hazmat Operations
• Process Improvement
• Export
• Logistics Management
• Product Development
• Shipping
• Procurement
• Business Process Improvement
• Logistics
• International Shipping