Josue Hernandez
Customer Success and UX/UI Enthusiast
- Role
- Technical Support Engineer at In Time Tec
- Location
- Boise, ID, US
- LinkedIn followers
- 500 followers
About Josue Hernandez
As a Technical Support Engineer with a keen eye for user experience, I excel in…
Experience
Technical Support Engineer
Aug 2023 — Present · Meridian, ID, US
Acted as a primary point of contact for troubleshooting and resolving technical issues via email, phone, and chat, ensuring timely and effective resolution to meet customer needs.• Guides users through software training sessions to help them become proficient in using the application effectively.• Acted as a bridge between users and the software development team by reporting and explaining any issues encountered, ensuring swift resolution and improved software performance.• Collaborated closely with cross-functional teams, including developers, QA engineers, and product managers, to escalate and resolve critical issues, prioritize feature requests, and drive product improvements.
Education
Walla Walla University
Fine/Studio Arts, General
2015 — 2017
Walla Walla University
Civil Engineering
2012 — 2016
CodeWorks
Web Development
2023 — 2023
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