Josue F.
Bookkeeper & Payroll Specialist | QuickBooks ProAdvisor Deliver white-glove financial support with a proven record of resolving complex accounting challenges and boost client satisfaction (90%+ CSAT).
- Role
- Intuit Operations Professional at Foundever
- Location
- Provo, UT, US
- LinkedIn followers
- 500 followers
About Josue F.
I aim to leverage my expertise in Business Operations to deliver measurable financial…
Experience
Intuit Operations Professional
Apr 2025 — Present
Handled 500+ inbound support calls monthly for QuickBooks Online Accountant (QBOA) users, consistently achieving 90%+ customer satisfaction by resolving complex accounting, payroll, and invoicing issues.Streamlined onboarding processes by guiding clients through account setup, invoicing, payroll, and bill pay, reducing average onboarding time and improving client retention.Delivered white-glove support to high-value clients, ranking in the top 10% of agents for First Call Resolution and Net Promoter Score (NPS).Partnered with Intuit product and support teams to escalate and resolve systemic issues, driving a measurable reduction in repeat calls for recurring feature-related problems.Trained and mentored peers on new QuickBooks Online product releases, boosting team proficiency and accelerating adoption of new features across the client base.Leveraged expertise in QuickBooks Payments, Bill Pay, and Payroll to advise accounting professionals on workflow efficiency, empowering clients with tools and knowledge for long-term success.
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