Jossin George
Customer Success Manager | Project Coordinator | Team Leader
- Role
- Customer Success Specialist at TurnPoint
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jossin George
Knowledgeable and performance driven Customer Success Manager with a wealth of experience…
Experience
Customer Success Specialist
Feb 2023 — Present
Maintained project awareness and managed tasks to closure.• Efficiently triaged and managed client requests.• Served as a liaison between clients and technical staff, ensuring effective communication and timely issue resolution.• Helped juniors with planning, prioritizing, and executing various tasks and projects, utilizing project management tools and ticket management systems.• Prepared and ran ticket reviews with tech staff, ensuring efficient daily scrum meetings.• Collaborated on cross-departmental projects and managed different meetings.• Balanced ticketing queue, task execution, and project work.• Conducted regular customer needs assessments to uncover potential upsell opportunities and tailor solutions to meet evolving client requirements.• Created and presented customized proposals that highlighted the benefits of additional products or services, leading to increased customer adoption.• Reviewed and analyzed contract performance to identify areas for improvement and negotiate favorable terms during renewals.• Maintained comprehensive records of all renewal processes and decisions, ensuring transparency and accountability.
Education
GIBS Business School
Master of Business Administration (MBA), Finance
2015 — 2017
Kerala University, Thiruvananthapuram
Bachelor's degree, Mathematics
2011 — 2014
GIBS Business School
PGPM, International Business
2015 — 2017
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