Josie Volk
Customer Success Manager | Former Product Manager Bridging People, Product, and Process
- Role
- Customer Success Manager at Luminance
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Oct 2025 — Present · New York, NY, US
Developed by AI experts from the University of Cambridge, Luminance’s Legal-Grade™ AI automates and augments every touchpoint a business has with its contracts. Its Mixture of Experts approach - known as the “Panel of Judges” - uses probabilistic consensus to ensure legal-grade accuracy during contract generation, negotiation and post-execution analysis. Trusted by over 700 customers in 70+ countries including a quarter of the world’s largest law firms and multinational organisations across industries, from AMD and National Grid to LG Chem and DHL, Luminance’s end-to-end platform brings specialist AI to wherever computer meets contract.
Education
Harvard University
Human Evolutionary Biology, Global Health and Health Policy
2018 — 2022
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