Josie Ballucci
National Account Manager @Sysco Canada Inc.
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WORK HISTORY
National Account Manager @Sysco Canada Inc.
Toronto, ON, CA
Manage all business processes between customer head offices and Sysco’s Regional teams-Handle any issues that may arise from both the Site perspective and the customer’s perspective-Gather necessary information and analyze to ensure the profitability of National Healthcare Accounts-Prepare and support Business Reviews regularly in all accounts with the proper front-end analysis conducted and design new account presentations covering the key benefits of a customer of Sysco and the value-added associated with Sysco-Assist in creating business plans after the review has been completed to enhance the customer experience as well as increase profitability and case growth-Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction, and loyalty-Liaise with vendors to maintain strong working relationships, work through contracts, and fill rates, product options-Coordinate culinary product presentations for customers-Share customer insights and directives with Sysco Regional Teams-Coordinate new listings for new product requirements, new menus, and promotions-Responsible for compliance with all Policies and Standard Operating Procedures (SOPs) comprising Sysco’s Food Safety Program, specific for the assigned role-Assist Food Safety Program Manager in ensuring compliance to Sysco’s Food Safety Program, leading to compliance with third-party certification and customer requirements-Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor-Understand that they play an integral role in their own safety and that of their colleagues and are willing to speak out when hazards are present.Perform other duties as assigned.
EDUCATION
Udacity
Digital Marketing
Seneca College
Introduction to Marketing
Le Cordon Bleu Culinary Institute of Culinary Arts-Ottawa
Diploma in Cuisine
Ryerson University
Diploma
University of Toronto
Marketing/Marketing Management
George Brown College
Introduction to Business Management
SKILLS
ABOUT JOSIE BALLUCCI
As a National Account Manager at Sysco Canada, I manage all business processes between customer head offices and Sysco\'s regional teams, ensuring the profitability and growth of national healthcare accounts. With over ten years of experience in the food service industry, I have developed strong skills in customer relationship management, sales and marketing, and strategic planning.My mission is to provide excellent client services and innovative solutions that meet the diverse needs of the food service sector, especially in the healthcare domain. I have successfully launched and executed various marketing programs, promotions, and events and partnered with internal and external brands, suppliers, and distributors. I have also increased compliance spend and generated revenue by 10% for my accounts while collaborating with multiple stakeholders and resolving any issues that may arise. I am passionate about delivering value and satisfaction for my clients and my company.
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