Josie Arcidiacono

Director, Customer Experience Strategy @Sysco

Houston, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2020 — Present

Director, Customer Experience Strategy @Sysco

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Houston, TX, US

Lead CX initiatives focused primarily around inventory management to improve Associate and Customer experience with Sysco• Develop strategies & solutions through a focused roadmap and prioritization by alignment with internal CX and key stakeholders with impacted cross-functional teams • Drive the design & implementation of various special projects• Establish key communication and change management activities to facilitate new strategies & solutions

EDUCATION

2000 — 2003

Texas A&M University

Bachelor of Arts (B.A.), Psychology

SKILLS

CateringMicrosoft WordPowerpointMicrosoft ExcelLeadershipBusiness Process ImprovementSalesforce.comManagementTeam BuildingMicrosoft OfficeSalesGap AnalysisForecastingEvent PlanningSales OperationsCustomer ServiceFood ServiceSap ErpCross-Functional Team LeadershipPresentationsNiceProject ManagementSapChange ManagementTrainingCall Center DevelopmentTestingPublic SpeakingProcess ImprovementPresentation Skills

ABOUT JOSIE ARCIDIACONO

Experienced leader of strategy with a demonstrated history of working in the food & beverages industry. Skilled in Sales, Management, Training, Call Center Development and Public Speaking. Strong professional with a Bachelor of Arts (B.A.) focused in Psychology and Business Administration from Texas A&M University.

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