Josie Arcidiacono
Director of Customer Experience Strategy
- Role
- Director, Customer Experience Strategy at Sysco
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Josie Arcidiacono
Experienced leader of strategy with a demonstrated history of working in the food & beverages industry. Skilled in Sales, Management, Training, Call Center Development and Public Speaking. Strong professional with a Bachelor of Arts (B.A.) focused in Psychology and Business Administration from Texas A&M University.
Experience
Director, Customer Experience Strategy
Mar 2020 — Present · Houston, TX, US
Lead CX initiatives focused primarily around inventory management to improve Associate and Customer experience with Sysco• Develop strategies & solutions through a focused roadmap and prioritization by alignment with internal CX and key stakeholders with impacted cross-functional teams • Drive the design & implementation of various special projects• Establish key communication and change management activities to facilitate new strategies & solutions
Education
Texas A&M University
Bachelor of Arts (B.A.), Psychology
2000 — 2003
Skills
- Catering
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Leadership
- Business Process Improvement
- Salesforce.com
- Management
- Team Building
- Microsoft Office
- Sales
- Gap Analysis
- Forecasting
- Event Planning
- Sales Operations
- Customer Service
- Food Service
- Sap Erp
- Cross-Functional Team Leadership
- Presentations
- Nice
- Project Management
- Sap
- Change Management
- Training
- Call Center Development
- Testing
- Public Speaking
- Process Improvement
- Presentation Skills
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