Josiah James
Customer Success Manager | Trusted Partner to Brands creating memorable Shopper Journeys
- Role
- Customer Success Manager at Swym
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Josiah James
I partner with ambitious ecommerce brands to help them grow by creating shopper journeys that feel seamless, personal, and unforgettable. As a Customer Success Manager, I go beyond account management, acting as a trusted advisor who helps brands turn intent into long-term loyalty.With experience across leading fashion, lifestyle, and retail brands, I specialize in personalization strategies, retention tactics, and customer experience design that transform one-time shoppers into lifelong customers.At the core, my work is about making ecommerce more human, helping brands not just sell, but be remembered.
Experience
Customer Success Manager
Sep 2025 — Present
Education
Vellore Institute of Technology
Bachelor of Technology - BTech, Computer Science
2020 — 2024
GEMS Education
Computer Science
2007 — 2020
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