Josiah Jones

Credit and Collections Analyst @Verizon

Tulsa, OK, US

Coordinate across internal departments to resolve complex account issues, such as misapplied payments, credit requests, and invoice discrepancies.• Manage ongoing projects to streamline collections and customer support, acting as a liaison between clients and Verizon’s finance and billing teams.• Prepare and distribute statements of account (SOA), invoice copies, and account summaries to internal stakeholders and customers.• Handle incoming service tickets for the public collections team, ensuring quick and accurate technical resolutions for Verizon team members.