Josh W.

About Josh W.

Customers are at the center of everything I do.I believe we owe customers honesty, respect, and thoughtful critique — both when things are going well and when they are not. The best outcomes come from listening closely, challenging assumptions, and holding ourselves to a high standard so our customers can hold themselves to one as well.I’m deeply passionate about digital transformation that delivers real business value — not technology for technology’s sake. When organizations modernize the way they engage customers, serve employees, and operate at scale, it has a tangible impact on the people who interact with those systems every day.I’m a Principal FastTrack Solution Architect at Microsoft, helping enterprise customers and partners successfully deliver Dynamics 365 Customer Service and Contact Center solutions. My role focuses on architectural integrity, delivery rigor, and ensuring solutions are production‑ready, scalable, and aligned with Microsoft best practices.I bring over a decade of hands‑on experience with Dynamics CRM / Dynamics 365 / Dataverse, along with the broader Microsoft cloud and integration ecosystem that surrounds it. I’m known for being pragmatic, direct, and outcomes‑driven — stepping in where projects are complex or at risk, and helping teams move forward with clarity and confidence.At the end of the day, my measure of success is simple: customers who are confident in their solution, teams who understand why decisions were made, and systems that work the way they were intended to — in the real world, not just on paper.

Experience

1. Principal Fasttrack Solutions Architect

   Microsoft

   Jul 2024 — Present · Fargo, ND, US

   Impact & Leadership- Principal architect supporting enterprise Dynamics 365 Customer Service and Contact Center implementations- Provide architectural oversight and delivery leadership across high‑impact, concurrent customer programs- Lead architecture reviews covering data, integrations, security, performance, and extensibility- Partner with system integrators to identify delivery risks early and course‑correct solution designs- Guide go‑live readiness, hypercare planning, and operational stability for complex deployments- Act as a trusted advisor to customer and partner executive leadership during critical delivery phases- Escalate product gaps and delivery risks with clear technical context and business impact- Contribute reusable architectural patterns, guidance, and field learnings to improve future deliveriesRole SummaryPromoted to Principal FastTrack Solution Architect in recognition of sustained technical leadership and customer impact. Serve as a senior technical authority within FastTrack for Dynamics 365, focused on large‑scale Customer Service and Contact Center programs with high delivery complexity and business criticality.Provide end‑to‑end architectural guidance across active engagements, leading deep reviews of solution design, integrations, data architecture, security posture, and performance characteristics. Work closely with implementation partners to surface risks early, influence solution direction, and prevent production issues before go‑live.Play a key role in go‑live readiness, hypercare, and post‑deployment stabilization, helping customers achieve operational resilience and predictable outcomes. Act as a trusted advisor to customer executive leadership, while engaging Microsoft product and engineering teams to escalate delivery risks and product gaps with clear articulation of technical and business impact. Contribute reusable guidance and patterns to strengthen FastTrack delivery outcomes at scale.

Education

• Northern Arizona University

  Bachelor of Science in Business Administration, Computer Information Systems

  1999 — 2003

Skills

• Microsoft Technologies
• Wcf
• Ssrs
• Microsoft Dynamics Crm
• Iis
• Microsoft Products
• Sql
• Asp.net
• Software Development
• C#
• .net
• Saas
• Microsoft Dynamics
• Powershell
• Visual Studio
• Cloud Computing
• Internet Information Services (Iis)
• Active Directory
• Windows Server
• Enterprise Software
• Microsoft Sql Server
• Hyper-V
• Sharepoint
• Software Project Management
• Microsoft Crm