Joshva Thakral
Senior Program Manager -Revenue Strategy @ OYO; Ex-Scaler, Indeed | Strategic Project Management, Customer Experience, Product Development, Growth & Stakeholder Management
- Role
- Senior Program Manager at Oyo Usa
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Joshva Thakral
With a MBA in Marketing and a BTech in Computer Science, I have a strong foundation in combining data-driven insights with creative solutions to drive business growth and customer satisfaction. As a Senior Program Manager at Scaler, I leverage my expertise in strategic project management, customer relationship management, product development, and stakeholder management to oversee and execute business-critical programs and initiatives.Some of my recent achievements include designing and implementing a customer outreach program that reduced refunds and dropouts by 20%, collaborating with internal stakeholders to improve the support ticket routing algorithm that resulted in a significant TAT reduction, and contributing to the expansion strategy into next generation markets such as Australia, APAC, and Middle East. My goal is to drive excellence and innovation through strategic business optimization and cross-functional collaboration.
Experience
Senior Program Manager
May 2024 — Present · Gurugram, IN
Spearheaded revenue growth initiatives for G6 Hospitality, focusing on optimizing ADR, occupancy, and RevPAR across the portfolio. • Designed and executed pricing and segmentation strategies based on market analysis and competitive dynamics. • Collaborated with cross-functional teams to implement dynamic pricing tools and drive go-to-market strategies for new products.
Education
Institute of Management Technology, Ghaziabad
Master of Business Administration (MBA), Marketing
2015 — 2017
KIET Group of Institutions
Bachelor of Technology - BTech, Computer Science
Pinewood School
High School Diploma
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