Joshua Yusuff
Project Manager @Capita
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WORK HISTORY
Project Manager @Capita
London, GB
Currently leading the Ways of Working Workstream within a £500 million enterprise-wide transformation programme, with full accountability for the end-to-end delivery of multiple technological initiatives. Successfully delivered Operations and Performance (Estates) Work-stream under a £3.5 million portfolio. Recognised for driving operational efficiency, and cross-functional alignment through structured project governance and stakeholder engagement. Spearheaded the implementation of best-in-class technologies into Public Delivery Operations, ensuring seamless integration with existing systems and alignment with strategic business outcomes.• Delivered complex multi-platform automation, connecting technologies such as Ask Ami, Amazon Connect, Obrizum (searchable knowledge), & Appian to streamline customer service requests and improve resolution times.• Led the consolidation of over 160 trainers across several business units into a single, centralised Learning Delivery Shared Service to improve consistency and scalability across the enterprise.• Successfully integrated a searchable knowledge base and adaptive learning into the Workday platform, enhancing user engagement and knowledge retention.• Championed cross-departmental collaboration, launching workflow optimisation initiatives that reduced project delivery timelines by 20%.• Provided leadership and mentorship to project teams, fostering a culture of continuous improvement and professional development through tailored training initiatives.• Led the development of exit plans and closure documentation across multiple workstreams, ensuring smooth handover and knowledge transition to BAU teams.• Responsible for the delivery of a modern approach to assessments of claimants and a scanning solution to help in centralising data of claimants.
EDUCATION
Afe Babalola University
Bachelor of Engineering - BE, Electrical/electronics Engineering
Imperial College London
Graduate Course, Sustainable Energy
Edinburgh Business School, Heriot-Watt University
Msc, International Business Management with Project management
SKILLS
ABOUT JOSHUA YUSUFF
Solutions-oriented and outcome-driven Project Manager with over a decade of experience delivering complex, multi-million-pound transformation programmes across IT Infrastructure, Engineering, Oil & Gas, Construction, Business Transformation, Data, and Healthcare. A PRINCE2 Practitioner and Scrum Master, known for consistently delivering projects on time and within budget, while effectively managing risk, complexity, and competing priorities.Joshua combines strong technical and delivery expertise with the ability to lead and inspire cross-functional teams in fast-paced, high-performance environments. He is recognised for bringing clarity to complexity—developing structured, actionable plans and executing with precision, transparency, and accountability.In parallel, Joshua is an International Speaker and Certified Team Member with Maxwell Leadership, where he equips professionals, entrepreneurs, and emerging leaders with the clarity, discipline, and strategic focus required to achieve sustainable success. His work bridges the gap between high performance and personal alignment, enabling individuals and teams to move from potential to measurable impact.He holds a First-Class degree in Electrical and Electronics Engineering and a Master’s degree in International Business, bringing analytical rigour and strategic insight to both his project delivery and leadership work.
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