Joshua van Heirseele

About Joshua van Heirseele

CUSTOMER EXPERIENCE BUSINESS LEADERThirteen years of increasing levels of leadership responsibilities in a multinational, matrixed product quality organization managing large scale, complex product launches and customer loyalty initiatives. Fortune 500 telecommunications industry experience and expert in mobile computing devices. Unique ability to work across all levels of an organization, from technical to executives, and help them focus on the things that matter most to the end customer-Strong leadership skills: Excellent at developing productive teams, trusting relationships and driving accountability and results. Can manage a high level of organizational complexity-Expert in voice of the customer loyalty/satisfaction, statistical analysis, systems implementations, change management, business/process improvement and operational excellence-Talented analytical thinker, driven by metrics and data, innovating to solve complex problems and leading teams to drive continuous program and process improvements-Highly skilled communicator, recognized for establishing exceptional working relationships with product and software design engineering, operations, quality functions, and C-Level executives-Master of Business Administration, Bachelor of Science in Computer Engineering, Six Sigma Master Black Belt Certified.Specialties include: Product Test, Customer Experience Restong, Certified Six Sigma Master Black Belt, Cross Organizational and Business Six Sigma Projects, Customer Loyalty Program Manager, Competitive and Business Intelligence, Voice of the Customer Programs, Customer Service, Consumer Research, User Trials, Business Operations, Customer Satisfaction, Survey Design and Analysis, Consumer and Customer research, Process Engineering and Design, Android, Telecommunications, Mobile Computing

Experience

1. Director IT - Data and Analytics

   Milwaukee Tool

   Apr 2021 — Present

   Leading all things data at Milwaukee Tool, driving a data culture and solutions to meet all our needs.(Data Operations team, Business Intelligence Team, Data Engineering, Data Architect, Data PjM)

Education

• Lake Forest Graduate School of Management

  Master of Business Administration (MBA), Graduated High Honors with a Organizational Development focus

  2005 — 2007

• Milwaukee School of Engineering

  Bachelor of Science (BS), Computer Engineering

  1996 — 2000

Skills

• Building Customer Loyalty
• Business Strategy
• Business Process Improvement
• Process Engineering
• Continuous Improvement
• Human Factors Analysis
• Data Analysis
• Six Sigma
• Product Lifecycle Management
• Product Management
• User Interaction
• Problem Solving
• Operations Management
• Customer Satisfaction
• Testing
• Cost Reduction
• Engineering
• Customer Loyalty Measurement
• Black Belt
• Customer Loyalty Management
• Software Project Management
• Project Management
• Strategy
• Android
• Budgets
• Business Intelligence
• Quality Management
• Mobile Devices
• Change Management
• User Experience Testing
• Cross-Functional Team Leadership
• Competitive Intelligence
• Process Improvement
• Wireless
• Dmaic
• Operational Excellence
• Quality Assurance
• Leadership
• Agile Methodologies
• Team Building