Joshua Trent

Agency Manager @State Farm

Manage primary location of multi-office agency. Responsible for coaching and developing talent to ensure excellent customer experience, build processes to achieve retention and sales goals and proactively source new talent. Conduct semi-annual reviews with existing clients, ensuring clients understand policies and have up to date coverage. Draft proposals to fill potential gaps that could expose client to financial risk. Specialty in term and permanent life insurance sales conversations, constructing individually tailored proposals. Achieved 100% of Life Insurance sales targets office-wide, earning Ambassador Travel Club qualifier for six consecutive years. Achieved office-wide commercial policy stretch goal, earning Small Business Premier Club Qualifier twice. Ranked in top three agencies for growth in the territory for six consecutive years. Maintained 89% customer retention, exceeding industry average.