Joshua S.

About Joshua S.

Experienced professional with a demonstrated history of working in the non-profit…

Experience

1. Homeplace Retail Coordinator - Old Forester Distilling Co

   Brown-Forman

   Feb 2020 — Present · Louisville, KY, US

   The Old Forester Distillery (OFD) is an interactive, consumer experience designed to showcase the craftsmanship and authenticity of Old Forester, America’s first bottled bourbon. We give our guests a look into how Old Forester comes to life. Each team member is responsible for ensuring the integrity and authenticity of this experience as they interact with our guests during their visit to our Homeplace. The Homeplace Retail Coordinator position is a leadership role at OFD. In this role, I demonstrate clear & strong communication skills, quick thinking, & confident decision making while holding myself and others accountable. I consistently lead the team by example, providing direction & training for each team member. In this role, I work closely with the Homeplace Retail Manager daily, discussing financial goals & progress, team objectives, ideas, & concerns. Day-to-Day Leadership• I coordinate with other Leadership to organize daily communications with the team• I keep the team motivated while working with them to focus on our guests, merchandise, & display standards• I provide daily positive & constructive leadership & feedbackGuest Experience & Sales• I provide exceptional customer service to our guests• I educate guests on the brand, history, & merchandise• I discuss our corporate gift program with guests• I resolve customer issues, questions, & concerns while maintaining excellent customer serviceDay-to-Day Operations• I make weekly bank deposits, balance cash drawers, & manage cash responsibly & accurately• I ensure merchandising & display standards are met• I enter & post daily sales• I ensure that all state laws regarding alcohol sales are complied with at all times by all team membersTeam Training & SOP• In this position, along with the Homeplace Retail Manager, I developed a step-by-step SOP for the sales team & provide updates as needed. This includes policies & procedures on selling, interacting with guests, & our technology

Education

• Indiana University Southeast

  Bachelor’s Degree, Business Administration and Management, General

  2017

• Indiana University Southeast

  Associate’s Degree, Business Administration and Management, General

  2015

Skills

• Microsoft Excel
• Data Analysis
• Six Sigma
• Leadership
• Devops
• Sap
• Change Management
• Software Documentation
• Windows
• Access
• Strategic Planning
• Management
• Team Building
• Systems Analysis
• Business Process Improvement
• Business Analysis
• Analysis
• Requirements Gathering
• Jira
• Troubleshooting
• Problem Solving
• Scrum
• Edi
• Erp
• Excel
• Sql
• Visio
• Agile Project Management
• Requirements Analysis
• Sql Server
• Process Improvement
• Microsoft Office
• Microsoft Sql Server
• Project Management
• Sharepoint
• Certified Scrum Master
• Business Intelligence