Joshua Rupp

About Joshua Rupp

All businesses need top talent to help them grow and thrive. That’s where I come into place.My history of success is directly related to my extensive experience in implementing operational strategies to drive growth and realize breakthrough business results.What makes me stand out is my stellar record of leading and managing teams, generating new business, and understanding customer needs to accomplish business objectives.My expertise in brand development, operations administration, as well as logistics, events, and project management are second to none!Employers recognize me for converting under-performing businesses/operations into successful ones and driving process improvement initiatives that take organization to new levels of success.Highlights of key contributions:» Contributed to a sell-out Chicago Fire FC match by creating fan experience moments that increased the average data captured by 75% and event-specific revenue by 40%. This resulted in an impeccable marketing strategy that successfully sold over tickets for a single match.» Brought in $150K over five months during COVID challenges when all other revenue based departments were shut down.» Managed 25 high-level accounts with multi-million dollar budgets, growing YOY revenue by 20%; including State Farm, Wrigley, and AT & T.» Revamped the business and marketing strategies for ZooLights at Lincoln Park Zoo, achieving a remarkable 300% revenue growth in 5 years and drawing visitors over 32 days.Furthermore, I excel at providing top-notch customer service aimed at enhancing client experience and attaining maximum satisfaction.I can also manage social media accounts and develop/oversee advertising and email campaigns.Some of my expertise are:» Identifying/monitoring industry trends, enhancing brand awareness, improving market share, and generating profits» Brand management, promotions, creative marketing, business development, PR, and strategic communications» Building corporate reputation and professional relationships with executives and key stakeholders» Critical/creative thinker, astute commercial strategist» Exceptional communication, interpersonal, negotiation, and people management skillsI am meticulous, creative, and focused professional with proven talent to foster productive relationships across cross-functional levels. My innovative ideas, strategic thinking, and problem solving would definitely benefit you.Email me at j••••••@gmail.com to find out how I’ll implement best practices to achieve your organization’s strategic missions!

Experience

1. General Manager, Shedd Aquarium

   Sodexo Live!

   Jan 2024 — Present · US

   As General Manager, I lead a multi-dimensional operation encompassing culinary, retail and events, ensuring a seamless balance between operational excellence and a mission-driven, world-class visitor experience while overseeing a multi-million dollar portfolio.I am responsible for driving overall performance, financial health, and strategic direction while leading a high-performing team of 15 salaried leaders and 125+ front-line team members, optimizing daily operations and long-term growth.My leadership has resulted in:» 25% year-over-year revenue growth through expanded private events, retail optimization, and enhanced guest experience strategies.» Development of an $80K marketing plan to drive private events revenue through brand redevelopment, innovative outreach, and a community-first focus.» A key role in securing a 10-year contract extension through RFP strategy and demonstrated business performance.» Growth in private events and premium offerings, increasing utilization and incremental revenue.» Improved operational efficiency and cost control in a high-volume environment.In alignment with Shedd Aquarium’s mission, I champion sustainability initiatives, including:» Driving a ~15% reduction in single-use plastics YoY through vendor partnerships and compostable transitions.» Expanding sustainable alternatives and embedding environmentally responsible practices across operations.I have also focused on cultivating a strong internal culture (with a ~85–90% retention rate) through intentional team development, recognition programs, and cross-functional collaboration, fostering an environment rooted in accountability, consistency, and engagement.My role blends financial leadership, operational strategy, and people development—ensuring both the internal team and external guest experience consistently perform at the highest level while aligning with the broader mission of the organization.

Education

• University of Kentucky

  Bachelor of Science, Integrated Strategic Communications, Business Administration

  2005 — 2009

• Roosevelt University

  Advanced Courses in Business & Marketing

  2014 — 2015

Skills

• Advertising
• Leadership
• Radio
• Social Media Marketing
• Research
• Integrated Marketing
• Hootsuite
• Adobe Creative Suite
• Public Relations
• Tumblr
• Management
• Marketing
• Mac
• Omniture
• Final Cut Pro
• Social Media
• Microsoft Office
• Sales
• Facebook